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developmental disabilities

Weekly updates


All participants have chosen or been assigned a Conflict Free Case Management organization.



Friday, September 30th, was the last day of the open enrollment period for participants to select a conflict free case manager. Over 82% of 2,834 CHOICES waiver and CTS participants have selected and been enrolled with a new case management provider! That is an incredible accomplishment in just four months!

Congratulations and thank you to Ability Building Services for assisting 100% of participants to select and enroll with a new CFCM provider!

The case management organizations are required to have all outstanding case management SCRs submitted by 5:00 pm, Tuesday, October 4. After processing these SCRs, the division will begin the assignment process with a formal notification being sent to the participant, guardian (if the person has a guardian), CFCM Provider and Community Support Provider.



As of today, 70% of CHOICES HCBS Waiver and CTS participants have transitioned to Conflict-Free Case Management.

A spreadsheet appears on this page which includes numbers of participants transitioned from each Community Support Provider and to which Community Service Provider, as well as the number of participants per region who still need to transition.

Beginning October 1st participants who have not chosen a CFCM will have one assigned to them. A flyer was sent to CSPs to share with participants and families or guardians who have not yet chosen to remind people of the timelines and encourage maximum choice in choosing a CFCM.



Over half of HCBS Waiver and CTS participants have transitioned to Conflict Free Case Management organizations.

A flyer is being completed to remind participants and families that they are able to exercise their freedom of choice in choosing a case management organization and case manager at this time.

Starting October 1, 2016, participants who have not chosen case managers will have one assigned to them. As always a change in service provider can occur at any time.

By November 1, 2016 all Waiver and CTS participants will have a case management provider.



To date 1059 of the 2826 participants supported have transitioned to Conflict Free Case Management.



The Division and the Community Support Providers of South Dakota (CSPofSD) are working together to define case manager and state staff access to Therap systems. Case manager access to Community Support Provider (CSP) Therap systems will be delayed until further notice. Case managers should work with CSPs to obtain participant information necessary to carry out services identified in the participant’s Individual Support Plan.

CSPs will continue to verbally report Critical Incidents to their assigned Division Program Specialist and submit written reports through Launchpad. Case managers will verbally report Critical Incidents to their assigned Division Program Specialist and submit written reports via secure communication to their assigned Program Specialist.
The Division continues to process Significant Change Requests for participants transitioning into conflict-free case management. Case managers have access to the case note module of Therap and can enter case notes.

Updates to this page will appear as necessary rather than anticipated to occur weekly as the transition has begun.



Participants throughout the state have begun to transition to Conflict-Free Case Management organizations.

The Division provided three different trainings to provider staff the weeks of June 13 and June 20 covering a broad array of topics including Critical Incident Reporting, ISP Facilitation, CFCM Training, and Therap training.


June 14, 2016

Self-advocates and families, now is the time to choose a conflict-free case manager. Many people have already chosen their case manager and many more are in the process of choosing. Self-advocates and families will be able to choose a case manager until September 30, 2016. The Division of Developmental Disabilities will begin assigning case managers on October 1, 2016, to people who have not chosen a case manager.


June 09, 2016

DDD forms have been added to the website in the Provider Resources tab.


June 7, 2016

-The Division has uploaded eligibility forms to the DHS website for ease in access.

-Trainings continue to be planned on ISP Facilitation, Therap, and a four-day CFCM session for provider organizations.

-June 1 began the timeframe for participants to make the Conflict-Free Case Management choice in services.


May 23, 2016

-The Division provided training the week of May 16 to providers on Conflict Free Case Management.

-Collaboration with Therap continues as well.

-Case Management organizations are arranging meetings throughout the state to inform participants and families about their organizations.


May 09, 2016

The Division continues to work on updating internal forms.

Presentations for the upcoming provider training in May are being prepared.

Self-Advocate and Parent meetings are being held at various locations throughout the state by some of the new CFCM providers. Look for more information on these meetings to be shred in this updates section.


May 2, 2016

Resources for Human Development (RHD) has submitted a letter of intent to provide case management services statewide; the organization previously intended to provide coverage just for the southeast region. Maps have been updated and will be sent out along with the flyers.

The Division continues to work on plans for the Community Support and Conflict Free Case Management presentation as well as the shift to Therap.


April 26, 2016

Flyers on action steps to take to help secure a Conflict Free Case Manager is posted to this website and copies will be distributed to waiver and CTS participants through the Community Support Providers. CSP’s will be receiving these the week of May 2nd.


April 25, 2016

-Resources for Human Development (RHD) has submitted a letter of intent to provide case management services for the southeast region of the state and have been added to the provider map.

-A flyer is being developed to help assist and inform self-advocates and families on the timelines, steps, and guidance on choosing a case management organization. The flyer will be uploaded to the website by the end of April and copies will be sent to Community Support Providers to send to participants and guardians.

-The Division is working with THERAP to incorporate the state standardized ISP into the THERAP system. The group meets every Thursday morning with THERAP.

-A document outlining roles and responsibilities for Conflict Free Case Management organizations and Community Support Providers has been developed and shared with the Financial Work Group. The document has also been uploaded to this website.


April 13, 2016

-Providers of Conflict Free Case Management have been issued letters of certification. Benchmark has provisional certification and will be a statewide organization. LifeScape is also provisionally certified and will be an additional organization supporting the southeast portion of the state. New Horizons is certified and will support the northeast portion of the state in addition to Benchmark.

Below appears a timeline for the transition to Conflict Free Case Management.



Organizations are currently working to recruit and train case managers and supervisory staff.

-Therap has been identified as the state-wide IT system for case management. Division staff are working closely with Therap related to this. Many current CSP organizations utilize Therap. Statewide, Therap will be used for HIPPA compliant billing, Individual Support Plan capabilities, critical incident reporting, and will house demographic information.

-Work with the standardized ISP is on-going. A blank copy has been sent to all CSP organizations along with an invitation to pilot the document if they choose to. Feedback is due back to DDD by May 1, 2016.


March 7, 2016

Ability Building Services and Volunteers of America - West Oak have utilized the recently developed Standardized Individual Support Plan (ISP) template with a self-advocate at each organization in their annual ISP meeting.

-Self-advocates and teams found the newly developed Employment Trajectory, Life Trajectory from the Supporting Real Lives Across The LifeSpan (LifeSpan folder), and the Important People/Groups In My Life sections to be valuable additions to the ISP.

-Feedback was positive overall as well. At this time the Standardized ISP remains in Excel format until the IT system is developed and both providers indicated that an online system would be more user-friendly than Excel.

A sub-committee of Division staff has been formed to address changes in the sytem. Person Centered Thinking (PCT) - Inspired "Donuts" are being developed for processes to help define roles and responsibilities. An example of the PCT Donut appears below.


Robin Cooper, a national expert in Conflict-Free Case Management witn NASDDDS, the National Association of State Directors of Developmental Disabilities, visited South Dakota in February. She met with a focus group comprised of self-advocates, family member representatives, and Division representatives to discuss the Frequently Asked Questions (FAQ) from the recent Community Conversations which were held throughout the state in early February, and yeilded approximately 500 attendess. Pictures from the February Focus Group appear below.