This Handbook was prepared for a "Consumer Certified Provider" to serve as a guide in the process of providing services for an individual with disability. The Consumer Certified Provider will be required to meet standards established by the Divisions of Rehabilitation Services and Service to the Blind and Visually Impaired prior to providing these services.
Note: Purchasing of Services through all providers is contingent upon approval of the provider from the State Office of the Division of Rehabilitation Services.
The experience you are about to begin will be a fulfilling and rewarding one. You have been selected by a person with a disability to provide services enabling that person to learn new job skills. This is possible because the Division of Rehabilitation Services (DRS) or Services to the Blind and Visually Impaired (SBVI) allows a client to choose and hire an individual to provide necessary services to learn and maintain a job. We want to congratulate you for being selected and agreeing to become a Consumer Certified Provider (provider).
This handbook will:
- Serve as a guide in the certification process,
- Identify your responsibilities as a provider,
- Assist in meeting the minimum provider standards and requirements,
- Identify the various services that may be needed by the consumer, and
- Identify resources and technical assistance.
You will be working directly for the consumer and are expected to provide one-to-one training. You should assist the consumer in learning the job duties. This includes helping the consumer to understand the in's and out's of the workplace and to become familiar with the co-workers. The consumer should always be treated as an adult and assisted in participating in the decision making process, including identifying training strategies.
THE CERTIFICATION PROCESS
The consumer's counselor will assist in the certification process. The counselor will discuss the standards required of providers and the services and supports needed by the consumer. Following are the steps in completing the certification process:
Complete and sign the Consumer Certified Provider form with the consumer. This form indicates that requirements are maintained for service providers and the consumer has decided to waive these requirements to better meet his/her rehabilitation needs.
- Complete an Authorization for Release of criminal records. This form must be completed at the local police station and submitted to the South Dakota Division of Criminal Investigation. Include a $15.00 check or money order with the completed form.
- If approved as a Provider submit a W-9 form.
- Begin providing services to the consumer only after receiving written authorization from the counselor. This authorization will approve a specific number of service hours. If additional hours are needed, additional authorization will be required. Complete the monthly service report form for every month of service. This form should be developed jointly by you and the consumer to identify necessary supports, record progress and monitor the services you are providing. The consumer is responsible for informing the counselor if the provider's performance is unacceptable
Note: The Consumer Certified Provider provision allows you to work only with the consumer that has selected you as a provider. There is a private provider provision that allows a provider to work with multiple consumers. If you are interested in becoming a private provider, ask the counselor about the minimum requirements and other provisions.
- Bill only for services authorized by a State Vocational Rehabilitation Counselor
- Maintain a professional standard of conduct
- Maintain consumer confidentiality
- Notify the counselor of any change in the consumer's service need or employment status
- Provide services in a manner that will reduce the consumer's and employer's dependence upon you and that result in the consumer's working effectively without your support.
Reimbursement equal to the current dollars per hour rate established by the department is available only for job coaching and follow-along services authorized by a State Vocational Rehabilitation Counselor. Billable time will include any time directly related to the consumer's rehabilitation. Billing will be monitored for accuracy. The completed monthly service report, including a listing of the dates of services and amount of time provided, must be submitted to the counselor before payment can be made. Enclosed is a sample report.
JOB RELATED SERVICES
- Job Training and Support
- Orientation to the work site, if necessary
- Assist the consumer to identify strengths and limitations
- Support to Co-Workers
- Job Site Accommodations
- Assist the Consumer in Getting To Know Co-Workers
- Getting to Work
- Assist the Consumer to Gain Independence
- Identify on-going supports needed by the consumer