DEPARTMENT OF HUMAN SERVICES


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DEVELOPMENTAL DISABILITIES
REHAB SERVICES
GUARDIANSHIP
LONG TERM SERVICES AND SUPPORTS
SERVICE TO THE BLIND
SOUTH DAKOTA DEVELOPMENTAL CENTER
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long term services and supports

Ombudsman Program

The Long-Term Care Ombudsman Program is mandated by the U.S. Administration on Aging to advocate for and protect the rights of residents of nursing homes and assisted living centers.

Long-Term Care Ombudsman promote a person-centered approach putting the individual at the heart of all care decisions and gives them a voice.  Person-centered care leads to better outcomes for the individual and contributes to higher staff satisfaction and retention.

The program also provides information and referral assistance, conducts educational activities to increase community awareness of elder rights and provides training to long-term care and staff. All reports and inquiries are confidential.

Ombudsmen do not regulate long term care homes, but do work with providers, resident representatives, residents, and their families to resolve concerns.

 

Long Term Care Ombudsman

Eligibility

Services are provided to individuals:

Facilities Covered by the Ombudsman Program

Resident's Bill of Rights

The Bill of Rights for Nursing Home and Assisted Living Center is located here: Chapter 44:73:11 & Chapter:44:70:09. These rights include but are not limited to:

You can view handbooks containing the Resident's Bill of Rights for Nursing Facilities and Assisted Living Facilities online.

The Centers for Medicare and Medicaid Services (CMS) also provides a Bill of Rights for Long-Term Care Facilities. These rights can be found in the Guide to Choosing a Nursing Home.

Contact Information

Area Ombudsmen receive, investigate and seek to resolve complaints from, or on behalf of, residents of long-term care and residential facilities. The State Ombudsman is responsible for training local Ombudsman, providing technical assistance and providing the overall leadership for the program.